Last updated: 6 September 2026
Airbnb Cleaners London is a website and cleaning service operated by Better Maid Ltd. This notice explains how we collect, use and protect personal information when you use airbnbcleanerslondon.co.uk, request a quote or contact us.
Information we collect
We may collect the information you provide in our quote and contact forms, including your name, email address, telephone number, property or service details, preferred dates and any message you send. We also retain relevant records of enquiries, bookings and communications.
Our website may collect limited technical information such as your IP address, browser type, device information, pages visited and cookie preferences. Where enabled with your consent, analytics cookies help us understand how the site is used.
How we use your information
- To respond to enquiries, prepare quotes and arrange cleaning services.
- To manage bookings, service delivery, customer support and related records.
- To operate, secure and improve the website and prevent misuse.
- To meet legal, accounting and regulatory requirements.
- To measure website performance where you have accepted analytics cookies.
We rely on steps requested before entering a contract and performance of a contract, our legitimate interests in operating and improving our services, compliance with legal obligations, and consent where the law requires it.
Who we share information with
We share personal information only where necessary with authorised members of our team and service providers that support our website, hosting, forms, communications, analytics and security. This may include Google services such as Analytics, reCAPTCHA or Maps, and WhatsApp if you choose to contact us that way. We may also disclose information where required by law. We do not sell personal information.
International transfers
Some technology providers may process information outside the United Kingdom. Where this occurs, we require an appropriate legal safeguard for the transfer.
How long we keep information
We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, to maintain necessary business records, resolve disputes and meet legal obligations. Retention periods vary according to the type of record and our legal requirements.
Cookies
We use essential cookies to operate the website and, with your permission, may use optional analytics or functional cookies. You can review or change your choices through our cookie banner. For details, read our Cookie Policy.
Your data protection rights
Under UK data protection law, you may have the right to access, correct or erase your personal information; restrict or object to certain processing; receive information you provided in a portable format; and withdraw consent at any time where consent is the basis for processing. These rights can be subject to legal exceptions.
You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Contact us
To ask a privacy question or exercise your rights, use our Contact Us page or call 0204 603 4190. Please provide enough information for us to identify and respond to your request.